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Accessibility at Xperigo

 

For over 30 years, Xperigo has been a trusted leader in delivering premium roadside assistance and customer experience management solutions to North American automotive brands and fleet management organizations.  As the premier customer experience partner for top-tier automotive brands, we offer a scalable platform of innovative automotive mobility services designed to meet the evolving needs of our partners and their customers.

 

At Xperigo, we are committed to fostering and ensuring equal access and participation for people with disabilities, including providing accessible customer service and an accessible workplace for all employees.  We actively remove barriers to employment, information, and communication ensuring every individual feels valued and has an equal opportunity to thrive.  By embracing the diverse needs of others and creating a culture of belonging, we empower our team to deliver the exceptional service and innovative solutions that define us as an industry leader.

 

This comprehensive multi-year accessibility plan outlines the targeted strategies and actions that Xperigo will implement from 2024 to 2029 to meet provincial accessibility requirements under applicable legislation.  Our objective is to uphold and advance the rights of individuals with disabilities, ensuring equitable access and opportunities for all individuals.

 

Through this plan, we aim to promote social, educational and workplace inclusion by addressing barriers and fostering an environment where everyone can fully participate.  By prioritizing accessibility and inclusion, we reaffirm our commitment to creating a society where individuals with disabilities can thrive and achieve their full potential.

 

Our initiatives fall under six (6) key pillars:

  1. Customer Service
  2. Information and Communication
  3. Employment and Training
  4. Transportation
  5. Procurement or Acquisition of Goods, Services and Facilities
  6. Design of Public Spaces

 

This plan sets out the measures that Xperigo has implemented to advance its commitment and to meet the requirements under the Accessibility for Ontarians with Disabilities Act, 2005 and Integrated Accessibility Standards (Ontario Regulation 191/11) (hereinafter collectively referred to as “AODA”).

 

To see the full plan please click here.